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Every patient should be fully involved in the discharge assessment and, where a patient consents, family or carers should also have the opportunity to contribute to this. -
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A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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We visited to observe residents engaging with the staff and the care environment, capture the experience of residents and their families/visitors and to record any ideas they may have for change to improve their experience. -
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Healthwatch Windsor, Ascot & Maidenhead is the local independent champion for people who use health and social care services. Find out more about what we did during the year.