What to expect from independent healthcare

Have you had private health care which you need to complain about?
A woman standing infront of a sign in a hospital

Complaints Policy

The first thing to do is to have a look at the organisations website for their complaints policy. If you cannot find the complaints policy contact the service you wish to complain about and ask for the complaints policy.

Parliamentary and Health Service Ombudsman

Only NHS-funded patients have the right to take their complaint to the Parliamentary and Health Service Ombudsman (PHSO). This means that private patients using NHS private patient units and other independent healthcare services cannot use the services of the PHSO should they be dissatisfied with the outcome of a complaint they have raised.

Independent Sector Complaints Adjudication Service

If you are not satisfied with the response you receive the service may subscribe to the Independent Sector Complaints Adjudication Service (ISCAS), and private patients of those services can use the ISCAS independent third stage to review their complaint.

For more information visit:

Parliamentary and Health Service Ombudsman

Independent Sector Complaints Adjudication Service

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