Coping with loneliness and isolation – support, information and guidance

For those living alone sometimes loneliness and isolation can become unbearable and have an impact on their mental and physical health.

Information on loneliness and isolation along with links to organisations and groups who can provide support can all be found on this page:

Royal Borough of Windsor and Maidenhead is working with local charities and other partners to provide a community response for those who don’t have support and need advice or practical help.  This is not an alternative to the NHS or social services.

For COVID-19 health advice visit:  

In an event someone is unwell you need to follow government guidelines, stay indoors and call 111.

If you suspect you have COVID-19 and need to be tested call 119.

If you suspect or have been informed there is an outbreak you need to call 01628 683820. 

If you would like to volunteer, please email :

Royal Borough of Windsor and Maidenhead- Daily needs

If you need help to get a prescription collected, to get some shopping, to walk your dog or even just to speak to a friendly voice, help is available to all. You can call the helpline on 0203 5148117 during opening hours Monday - Friday 9am to 4pm. They can advise you on what support they can offer or can put you in touch with a support group local to you that can help. You can also find information on our COVID community group database, which includes many local organisations such as Magpies Community Care, Helping Hands and Maidenhead Bridge Rotary Club. If you look in the ‘service’ column you can see which organisation can help you with a prescription or your shopping. Visit the website for more information.

Age Space

Berkshire has recognised the ageing population and increasing cases of dementia, and the need to increase service provision to assist those living with dementia and their carers. See  NHS Services for people with Dementia and Local Charities supporting people with Dementia for more information about the services and support available.

Age UK

For the elderly in particular, loneliness can have a big impact on their lives but there is an array of support available from Age UK, including their befriending service.

Age UK - Berkshire

Berkshire Age UK offers a free befriending service in Berkshire. Their team of dedicated and caring volunteers visit clients in their own homes or speak to them on the phone to provide companionship and engage in friendly conversation to help break the cycle of loneliness. You can contact Berkshire Age UK by email: or phone: 0118 959 4242

Befriending Scheme

Feeling lonely? Age Concern East Berkshire offer a Befriending services for those that feel isolated and lonely. The befriending service is a vital support service in addressing this issue. The team of specially selected volunteers offer visits to older people in their own homes, providing social contact and support. The majority of home visits are to housebound people living alone without nearby friends or family. For more information call 01753 822890

Befriending Scheme

Friends in Need is a peer support community for anyone who is living with depression, anxiety, social isolation and/or loneliness. It can be really beneficial to meet other people who understand how you’re feeling, so you know you’re not alone. Friends in Need is a non-judgemental, safe and confidential group with the aim to help lift feelings of depression and anxiety through social activities and by connecting people with others. Activities and meet up sessions may not be running through the lockdown/Covid-19 period. Please contact for further information Ansa Khan on 07496 874882 or email:

Bereavement - The Way Foundation (Widowed And Young)

The Way Foundation is the only national charity in the UK for men and women aged 50 or under who have lost their partner.   Way offer a peer-to-peer support network for anyone who’s lost a partner before their 51st birthday – married or not, with or without children, whatever their sexual orientation. Visit the Way Foundation website to find out more.

Bereavement - Cruse

Cruse offers telephone, email and website support for people of all ages who have been bereaved. They have a Freephone national helpline 0808 808 1677 and local services, and a website ( specifically for children and young people.  Visit the Cruse website for more information.

Covid-19 and Loneliness and Social Isolation

Social prescribers can support people who are feeling isolated. They can help you to stay connected by helping you find community groups and activities to try. They can also give you information and guidance, support with practical issues including access to online resources and help you to identify home based activities and goal setting. To speak to a social prescriber, please contact the GP practice that you’re registered to

Community Mental Health Team

If there is an emergency, please call 999. You can ask your GP to refer you to the community mental health team. If you need urgent help, but it's not an emergency, you can contact the Mental Health Crisis Team by calling: 111 and asking to speak to the Mental Health Crisis Team or speaking direct my calling 0300 365 0300 or 0300 365 9999

Dementia Friends

A Dementia Friends Champion is a volunteer who encourages others to make a positive difference to people living with dementia in their community. They do this by giving them information about the personal impact of dementia, and what they can do to help.  Visit the Dementia Friends website.

Independent Age

Whether you need some help to care for yourself, changes to your home to make it more suitable, or just a hand with household chores, there are places you can find help. This guide is available online as well as in audio format.


Mind is a charity that provides advice and support to empower anyone experiencing a mental health problem. They also campaign to improve services, raise awareness and promote understanding. Mind has practical tips to help you manage feelings of loneliness, and information about other places you can go for support.  Visit the Mind website.

Physical Activity at Home

SMILE's main focus is to provide light aerobic exercise within a highly sociable environment to the older community. Sessions are delivered at many local community centres and halls so there may be one on your doorstep.  At an amazing price of £2 a session you can improve your quality of life through gentle exercise and making new friends. During this pandemic sessions are currently not running; however SMILE have put together this home-based programme.


The Silver Line offers older people support with loneliness including a 24-hour telephone helpline which is available 365 days a year on 0800 4 70 80 90 and a befriending service to combat loneliness.  Visit the Silver Line website.

The Samaritans

The Samaritans provide a free listening service, with no judgement, no pressure, and will help you work through what’s on your mind. Go to the  Samaritans website to find out more about how they can help. You can call them free on 116 123.

Transport - People to Places

People to Places is a charitable organisation providing community transport and Shopmobility services. People to Places have been providing the residents of the Royal Borough of Windsor and Maidenhead with friendly and reliable accessibility services. People to Places offer a variety of services, ensuring that individuals with mobility needs can travel wherever and whenever they want.


Wavelength gives media technology to lonely people living in poverty. For people who are lonely, a simple radio or television can feel like a lifeline.   Visit the Wavelength website to find out how you can apply for help.

If you need advice on accessing health and care services, coping with family pressures, mental health, or keeping safe and well, we have developed advice and information pages on all these topics.  


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