Keeping safe and well in the community – advice and guidance

There are many ways in which vulnerable adults can suffer or be taken advantage of so we have collated this guide to keeping safe and well in the community.
save and well

Is it an emergency?

Does it feel like the situation could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.

If you're deaf or hard of hearing, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

Citizens Advice

Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Advisers use all the latest information so that you are armed with the best and most accurate advice. Telephone  AdviceLine 03444 111 444. During periods of heavy demand you may be asked to leave a voicemail. Please be assured that we will get back to you. The return call will come from a blocked number. It’s helpful to include your email address in your voicemail.

Community Wardens

The main purpose of the community wardens' scheme is to reduce crime and disorder and link together all parts of the community, acting as a highly visible reassuring presence. Wardens visit schools, day centres, businesses and liaise closely with other agencies and departments within the borough to try to solve problems in the community as quickly and efficiently as possible. Email: Telephone: 01628 685636.

Fire Service – Royal Berkshire Fire Service

The role of RBFRS within local communities is evolving. A wide range of services help keep communities safe, including safety and protection advice to residents and businesses, as well as enforcing fire safety legislation and reducing fire risk in the built environment. This is in addition to highly skilled crews providing a swift and effective response to incidents ranging from road, rail, aviation and waterway accidents, to fuel and chemical spills, collapsed buildings, large animal rescues and, of course, fires.

Thames Valley Police

Doorstep crime is becoming more common, where people come to the door pretending to be officials to trick their way into your home.  If you are not sure about someone don’t let them into your home. If it’s an emergency, call 999. You can tell the police about unwanted or suspicious callers by calling 101.

Thames Valley Alert: Community Messaging

Thames Valley Police are committed to involving the community in the policing of Berkshire, Buckinghamshire, Oxfordshire and Milton Keynes. We believe that by improving the flow of information between the community and its police we can all make a greater impact in the prevention and detection of crime and anti-social behaviour. Visit Thames Valley Police Community Messaging website.

Neighbourhood Watch

Neighbourhood Watch is about people getting together with their neighbours to take action to reduce crime. Neighbourhood Watch schemes can:  cut crime and the opportunities for crime; help and reassure those who live in the area; encourage neighbourliness and closer communities.  See more information on the Thames Valley Neighbourhood Watch website.

National Stalking Helpline - The Suzy Lamplugh Trust

Suzy Lamplugh Trust defines stalking as 'A pattern of fixated and obsessive behaviour which is repeated, persistent, intrusive and causes fear of violence or engenders alarm and distress in the victim.’ Stalking can consist of any type of behaviour such as regularly sending flowers or gifts, making unwanted or malicious communication, damaging property and physical or sexual assault. If the behaviour is persistent and clearly unwanted, causing you fear, distress or anxiety then it is stalking and you should not have to live with it. Call 0808 802 0300 or make an online enquiry if you feel you need support. If you feel you are in immediate threat- call 999.

Scams Advice                

Prevent people becoming victims of scams. The Trading Standards are aware of a number of COVID-related door-to-door scams in the borough and have published advice to residents. Please ensure you remind yourself of this guidance and pass this on to any elderly or vulnerable residents you may know. Through its Friends Against Scams initiative they have produced urgent advice.

If you need advice on accessing health and care services, coping with family pressures, mental health, or dealing with loneliness and isolation, we have developed advice and information pages on all these topics.  


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