Monitoring report October - December 2017

This report is about the work we have done from October to December 2017. The report is broken down to the key areas of service delivery and operations and identifies both our action plan and the challenges we faced.
Magnifying glass over two apostrophes

A recent court ruling regarding provision of local Healthwatch and VAT has raised issues about what is under the scope of registration. This is a potential issue for any service provided under a contract (not just Healthwatch) by the community and voluntary sector.

We need to encourage professionals and elected members to read and circulate our monitoring reports as much of the work we do representing the public occurs in meetings planning future services; this can lead to incorrect perceptions that not much activity is occurring.

The charity Healthwatch WAM, set up by the previous provider, remains open (potential confusion for the public) and have a surplus amount of funds which the previous commissioner agreed should be passed to the current service – we would use the majority of this to raise awareness (including paid advertising) and community engagement.

  • To ask RBWM to liaise with previous provider to establish closure and de-registration of Healthwatch WAM charity and transfer of all assets as agreed.
  • To work with commissioners, HMRC and NCVO to seek clarity on the VAT situation.

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October - December 2017 report

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