We visited to observe residents engaging with the staff and the care environment, capture the experience of residents and their families/visitors and to record any ideas they may have for change to improve their experience.
Purpose of visit
- Observe residents engaging with the staff and the care environment.
- Capture the experience of residents and their families/visitors and to record any ideas they may have for change to improve their experience.
- To produce a report summarising the above which will highlight areas of good practice and make recommendations that could improve the service.
The areas/themes we talked to people about were;
- Do you feel listened to and supported?
- Do you do the things you want?
- Do you see your family and friends when you want?
- Do you like where you live?
- Are you supported to stay healthy?
- Do you feel safe?
- Do you know what to do when things go wrong?
Good practice highlights from our visit
- Overall care environment and atmosphere
- Staff/resident interaction
- The level of personalised care and support given to residents
- Regular resident meetings
- Regular family meetings
- Sharing of ideas and good practice with other organisations
- The varied activities provided in the home – including the garden, pet care and baking and the provision of a full-time Activities Coordinator
- Choice offered to residents, GP practices/health
- Choice and quality of food offered to residents
- The use of technology in care planning, delivery and recording
- The support given to maintain residents' links with family and friends (e.g. making it easy to visit, welcoming their views and providing a place for families to meet and celebrate special occasions)
- Memory/personal identity boxes outside each bedroom
We also made a number of recommendations that could improve residents' experiences. Please see the full report below for more information.