Boulters Lock Residential Home Enter and View Report

We visited to observe residents engaging with the staff and the care environment, capture the experience of residents and their families/visitors and to record any ideas they may have for change to improve their experience.
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Purpose of visit

  • Observe residents engaging with the staff and the care environment.
  • Capture the experience of residents and their families/visitors and to record any ideas they may have for change to improve their experience.
  • To produce a report summarising the above which will highlight areas of good practice and make recommendations that could improve the service.

The areas/themes we talked to people about were;

  • Do you feel listened to and supported?
  • Do you do the things you want?
  • Do you see your family and friends when you want?
  • Do you like where you live?
  • Are you supported to stay healthy?
  • Do you feel safe?
  • Do you know what to do when things go wrong?

Good practice highlights from our visit

  • Overall care environment and atmosphere
  • Staff/resident interaction
  • The level of personalised care and support given to residents
  • Regular resident meetings
  • Regular family meetings
  • Sharing of ideas and good practice with other organisations
  • The varied activities provided in the home – including the garden, pet care and baking and the provision of a full-time Activities Coordinator
  • Choice offered to residents, GP practices/health
  • Choice and quality of food offered to residents
  • The use of technology in care planning, delivery and recording
  • The support given to maintain residents' links with family and friends (e.g. making it easy to visit, welcoming their views and providing a place for families to meet and celebrate special occasions)
  • Memory/personal identity boxes outside each bedroom

We also made a number of recommendations that could improve residents' experiences. Please see the full report below for more information.

Downloads

Boulters Lock Enter and View Report

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