Urgent Care Centre Report St Marks
Patients generally expressed high satisfaction with the service at St Marks, appreciating the quick access to care in a convenient location.
However, a few patients were dissatisfied due to communication issues with their GP (2 patients) and difficulty finding parking (1 patient).
Most patients were happy with their waiting experience, highlighting the kindness of staff, comfortable seating, and prompt service. Additionally, patients were generally satisfied with the treatment and care they received from healthcare professionals.
Patient suggestions for improvement included extending opening hours and allowing more time for appointments.
While the site is largely accessible, Healthwatch recommends improving the entranceway to better accommodate individuals in wheelchairs and with sight loss.
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Urgent Care Centre Report St Marks
