Hospitals need to do more to show people how they learn from complaints
Healthwatch England's latest report, looks at hospital complaints.
Sir Robert Francis will be sending a letter out to all hospitals and NHS leaders to make them aware of the report and the action that needs to be taken.
Key findings include:
- Only 38% of trusts make public any information on the changes they've made in response to complaints.
- Local reporting on complaints is inconsistent and inaccessible.
- Our analysis shows that only 1 in 8 hospital trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes to reporting on complaints.