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Helping you get the best out of local health and social care services

Hospitals need to do more to show people how they learn from complaints


Healthwatch England's latest report, looks at hospital complaints.

Sir Robert Francis will be sending a letter out to all hospitals and NHS leaders to make them aware of the report and the action that needs to be taken.

Key findings include:

  • Only 38% of trusts make public any information on the changes they've made in response to complaints.
  • Local reporting on complaints is inconsistent and inaccessible.
  • Our analysis shows that only 1 in 8 hospital trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes to reporting on complaints.

Read more.


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Healthwatch WAM
Mill Ride (Off Fernbank Road)
North Ascot

01753 851 725