Our Annual Report 2018/19

Healthwatch Windsor, Ascot & Maidenhead is the local independent champion for people who use health and social care services. Find out more about what we did during the year.
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Changes you want to see

Last year we heard from local people and community organisations about their experiences in a number of different areas of health and social care.

Here are some examples of the changes that you want to see.

  • Make it easier to see a doctor or nurse quickly
  • Equitable access and treatment
  • Affordable, high quality, safe domiciliary care
  • Increase the support for unpaid carers including access to affordable respite care
  • Better communication between services, especially around hospital discharge for people with support needs 
  • Services should provide information so that people can make informed decisions about their care

Highlights of how we have engaged and supported people in 2018-19

  • 325 people shared their health and social care story with us
  • We have represented the public at 132 meetings including the Health & Wellbeing Board
  • 447 people accessed Healthwatch advice and information online, received our regular information bulletin or contacted us with questions about local support
  • We visited 62 community organisations and events to understand people’s experiences of care and collected and delivered 116 hours of outreach on our information bus
  • 386 people shared their views on services by taking part in our surveys
  • Our social media posts have had a reach of 79,500 and visitors have had 3,099 sessions on our website


Annual Report 2018-19

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You can help make health and care services better by sharing your experiences and ideas.

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