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Local Healthwatch across Berkshire worked together in teams to asked patients to complete an anonymous survey and/or to take part in one-to-one or group conversations.

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Every patient should be fully involved in the discharge assessment and, where a patient consents, family or carers should also have the opportunity to contribute to this.